Picture the scene, you have been working hard all day, you have been the only person running your business, you started it a while ago with passion and enthusiasm, you are ready to conquer the world. BUT you have found yourself overwhelmed, too much work, you need extra support OR perhaps the reality is you have done as much as you can, you and your business have reached a plateau, you need that extra person to help you get to the next stage in your business and meet your business goals.
With me working behind the scenes of your business, supporting you with tasks that have taken up your valuable time, giving you the capacity to focus on the activities that will promote your business, WHICH MEANS you will be able to dedicate more time to your clients, raise your profile and increase your income opportunities. WHO AM I?
Hello, I am Sandy and am based in Cambridge and set up my own business following 20 years of employment with Cambridgeshire County Council. Having held various administrative roles during that time I consider myself to be an experienced administrator, where I covered many elements of administrative, business, project, and strategic tasks. I now utilize all these skills to support others to achieve their business goals.
My first client was a small electrical company, based locally to me, they needed a process mapping out and an easy to understand procedure on how to manage new and existing clients. Having this in place meant that the client was able to capture consistent information send the right electricians to the job and ensure that the job was completed to a high standard.
Since then I have had the pleasure to work with various clients, either through an associate Virtual Assistant capacity or as my own direct clients, those businesses include, Plumbing, Electrical, Gum Specialist, Dental Training, Life Coach, and Property / Landlords. Each one needing a completely different approach to how I work and support them.
I aim to provide a highly professional and confidential service, ensuring a virtual presence to help clients deal with time-consuming and demanding tasks. I pride myself on getting to know my clients and investing time in understanding their business and business values and goals. I am passionate about offering an honest, respectful, compassionate, and confidential service.
My main strengths:
• Communication – tailored at senior managers, direct reports, peers, colleagues, and external cu
Specialist (Project work) are bespoke and are dependant on duration, size of the project, and in some instances attendance to your office / site.
Are you looking for help with setting up your business, or are you missing out on that vital connection with your clients or customers due to overwhelming paperwork? Spending too much time at work and not enough work-life balance, want time with your family or friends without the constant ring of the phone or ping of an email?
Here are just a few areas that I can support you with.
Business Services - professional and effective for your company
- Data entry / cleansing
- CRM Set up and management
- Typing, including transcription and copy
- File Management
- Diary and calendar management
- Email management and detox.
- Formatting of letters & other such documents
- Fleet management
- Management of your client onboarding and termination process.
Strategic Support - streamline your processes - consistency for your business
- Business Process Mapping - working with you to record your current business processes and identify pressure points and duplication, enable leaner working and continual improvement.
- Procedure development - ensuring compliance with internal policies.
- Project coordination - maintaining and monitoring project plans, schedules, work hours, and budgets. Arranging stakeholder meetings.
Financial Support - keeping you on track with your finances and budgets
- Helping you get your receipts in order
- Update your accounting system
- Creation and sending of estimates and quotations
- Creation and sending of invoices
- Managing your late payers
ILM5 Certificate in Leadership and Management
ILM Award in First Line Management
NVQ Level 3 Administration
Leading Empowered Organisation